FlashTap is built and supported by two people. Email hello@flashtap.ink and a human reads it, usually within a day, often within an hour during US business hours.
For clients who tapped a tag
If you tapped an NFC tag at a tattoo artist’s chair and something went wrong, here’s what to try:
- Nothing happened.Make sure your iPhone is unlocked and your screen is on. NFC reading on iPhone requires the screen to be active. Tap the tag with the top edge of the phone; that’s where the NFC antenna sits.
- A banner appeared but disappeared.Swipe down from the top of your lock screen to see notifications, or tap the tag again and tap the “Open” button on the banner before it slides away.
- On Android instead of iPhone. Android walk-ins get a free FlashTap app from the Play Store. One tap to install, then the same gallery and ten-minute timed view as iPhone. Screen capture is blocked at the OS level on both.
- The gallery locked while I was looking. Sessions run for ten minutes. Tap the tag again to start a new session.
If none of the above works, ask the artist to email us with the tag’s label and we’ll dig in.
For artists
Most artist questions answer themselves in your dashboard at flashtap.ink/dashboard. A few that come up often:
- My tag isn’t showing the right flash. Each tag is scoped to one collection at a time. Open the tag in your dashboard and switch the active collection; the next tap will show the new set.
- How do I change which collection a tag opens?Dashboard → the tag’s card → “Active collection.” Switches take effect on the next tap.
- I need more tags.Dashboard → “Order more tags.” $10 per tag, pre-programmed and shipped.
- My tag never arrived.Check Dashboard → the tag’s card for tracking. If the carrier shows delivered but you don’t have it, email us and we’ll ship a replacement.
- How do I cancel?Dashboard → Settings → Billing → “Manage subscription” opens the Stripe billing portal. Cancel takes effect at the end of the current billing period; you keep access until then.
- Can I get a refund?Yes, within fourteen days of your first paid invoice if you’re unhappy with the service, no questions. Email us. Beyond that window we don’t prorate partial months, but you can cancel any time and keep using the service through the period you’ve paid for.
Something looks broken
If the dashboard is loading slowly, the App Clip won’t open, or you’re seeing an error you don’t understand, email hello@flashtap.ink with a screenshot and what you were doing when it happened. We’ll either fix it, tell you it’s already fixed, or tell you when it will be.
For widespread outages we’ll post updates from hello@flashtap.ink to every active artist.
Privacy, terms, data deletion
The full privacy policy is at flashtap.ink/privacy and the terms of service at flashtap.ink/terms. To delete your account and the data we store about you, email hello@flashtap.ink from the address on file and we’ll handle it within a week.
Contact
Email is the only channel we support. We don’t maintain a phone line or a chat widget because we’d rather answer well than answer fast. We aim to respond within one business day.
hello@flashtap.ink
CDA Digital LLC, the company behind FlashTap